The easiest and most accurate way to contact us is by email which is realirishjewelry@irishnation.com This is not a hyper link to cut down on spam, simply open a new email and type in the address. Email is checked frequently and responded to promptly. If you do not hear back, it may be because your email account is full or not accepting email from our ISP or your spam filter does not like us!  The slowest way to order or get an answer to a question is to telephone. Please understand, there is no one sitting by the phone to take your call. The business is based 100% around the internet. If you do get through on the phone, it requires me being in a position to log on to the internet to see what you are calling about. Orders, customer records and credit card information ARE NOT databased. There is no way to get an instant answer to your question by telephone. If you are calling regarding an item you saw in a catalog, show, magazine, other website, store, Yahoo, Amazon or eBay, please leave the website you are referring to, maybe a heading or an item number, anything which would make it easier, (and faster!) for us to answer your questions. If you are calling about your shipment, please try the tracking number sent to you first. I cannot give you an instant answer. I will have to log on to the internet and track your tracking number.  Ground packages are impossible to locate in real time. Your email goes through two automatic spam filters which remove literally thousands of emails daily.  Of the 100's of emails that get through daily, I do answer all of them. If you do not hear back, it is because your provider or work email has a restriction. Blank subject lines, typing in ALL CAPS, attached files, jpegs larger than 1 meg, pdf files, html codes are a few of the things that trigger detection filters and if you are using one, it may be deleted before I see it or your filter may delete it on the return. If you feel you need to telephone, please be prepared to leave a voice mail. ( If this is a law enforcement agency or credit card security, NOVA has an alternate number to reach us.) Our time zone is Eastern Standard USA. That puts us -  three hours ahead of California , four hours ahead of Alaska , five to eight ahead of Hawaii , five-six hours behind Ireland , six-eight hours behind Denmark, France and Italy and fourteen hours behind Japan If you leave a message, you can see the importance of stating your time zone. The phone may not be answered when it is busy. Especially during holidays, wedding season or special event times. Getting each days orders out takes priority over anything else. Those that are regular customers know this. It is difficult to tell you if an item is in stock or give an answer that requires actually holding the piece. We are not always at the shipping facility or have access to the vault. If your item is custom made, we may not be able to put hands on it during times when it is actually being crafted, heated, cleaned, or polished. Please understand, any given item may be in stock in the morning and sold out in the afternoon when you come back to order. By email I can tell you if it is in stock at that instant. It can change in 15 minutes. Orders pending are checked up to the minute before saying "yes it is in stock". I apologize if this is inconvenient for you and you want to telephone in your questions or order. Everything is based around email and the internet. There is NO call in center. As we have grown, we have had to place emphasis on getting out the orders placed each day. This meant cutting out 3-5 hours a day of telephone time. Orders placed by 11AM EST (New York time) ship the same day if it is in stock. You will get an email advising shipment date if not in stock. Custom ordered, made, or altered items, can take 3-4 weeks. During wedding season and Christmas season a ring can take 4-8 weeks, depending on material, color and if it is coming from USA, UK or Ireland. No, every ring in every size is not ready made on a shelf for delivery. It would require millions of rings just for the USA market. We also size to UK/Ireland market, French market, Italian market, Asian market, South American market and Swedish market. Each region has their own sizing table.

To order by mail/post C & J Coins and Jewelry
PO Box 2165, Leland, N.C., 28451-2165

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