If you are ordering with a credit card, debit card or PayPal, we will ship to the USA Billing Address ONLY. Under the terms of your fraud protection agreement with them, that is the rule imposed on us. We will not be  fined $400 for any deviation. We ship most items via USPS (United States Postal Service) or Federal Express. We will not tell you "it's been shipped" unless it has. USA Packages are insured, shipped ground and you should expect to receive them in 3-5 business working days for in stock items. That is NOT including the day you ordered or the day it shipped. Because of the value, someone will need to sign a receipt for the package. Each piece of jewelry is wrapped, then boxed, then bubble wrapped, then placed in a shipping container. If we are shipping to you at work or at a business, most delivery agencies are now instructed NOT to deliver a package addressed to a person if the name of the business is not on the envelope or package. (PLEASE--Make sure the business name AND your name appear in the ship-to information!!) If you are ordering something made for you, a sized ring, selected color choices or something specifically made to your specifications, it will take 4 - 5 weeks and longer during holidays. If you are shipping to an address other than your billing address, it can take several extra days. Your credit card company will NOT authorize shipment of a 'card not present' ( an order placed by phone or over the internet) transaction for jewelry to an address they do not have on record. They have no idea if the order was truly placed and approved by you. We get 5-10 of these orders a day and WE CAN NOT SHIP. We have had fraud attempts for as little as ten dollars. I understand you may want it shipped to yourself at work or your mother's home  for example. All you have to do is call your credit card company and let them know. If we attempt to process your order and your card is shut down until you call them because you did NOT let them know, it is their doing, not ours. They didn't know you were shipping a $500 item to your sister, for example. If it is that big an issue that you do not want your credit card company to know where you are shipping something, mail your order in a United States of America Postal Money order or send it via Western Union. Credit Card fraud is very simple. When you used your card at the gas station, the restaurant last night or the store at the mall, someone may have scanned your card on a portable scanner, written down the information or swiped it twice. The second time for themselves. Next, they order anything the want, charge it to you as they have all your information from the magnetic strip. Then, they send it as a gift to themselves, a business, you at another address or you at your address and have a technique to have it redirected to them! Often they include a note to the company they used your information with, about how it is a gift and they need it quickly, or the wedding is soon or it's a religious gift. In other words, crooks are crooked!  They will do what they can/have to to get YOUR money!!
Custom made pieces and rings made to order can take 2-6 weeks depending on what you ordered and the time of year.

International & Canada Shipping:
International Post is $30 USD
International FedEx will be $60-80 USD
NOTE:!!!----WE DO NOT PAY, OR INCLUDE IN THE SHIPPING FEES, ANY EXCISE,  V.A.T. TAX, OR IMPORT/DUTY FEES!!--THESE ARE YOUR RESPONSIBILITY!!
No debit/credit cards or PayPal. Western Union wire or US Currency by Post/FedEx on International or Canada shipping!!

Returns

As stated on your invoice, we are happy to accept your stock jewelry return providing it is returned within ten days of your recipt. That gives you more than a week to evaluate it and decide. Most people know when they open the package if it is what they were expecting or not. We understand! Merely send it back with your credit card information and we will issue a refund no questions asked.

Please understand that we cannot accept an item if it has been worn, altered, labels removed or shows any sign of cleaning, polishing, wear, molding or casting, or altering/resizing

Obviously some items are given as gifts and the recipient may not like it. Again, we will issue a refund to the purchaser.

Returns to-

PO Box 2165

Leland, NC 28451-2165

Rings

If you are unsure if you will like something, ask for more information, or a call from us to help you evaluate, or answer your questions prior to having it made for you. If you are unsure of your size, go to a store and try several on. Find a ring as wide as the one you are considering and see what size is comfortable. If you guess, use a piece of string or tape, you have to be very lucky to get it correct...

If you ordered the wrong size ring and it was made for you it IT IS NOT RETURNABLE or re-sizable for free. A stock ring can be exchanged for another if we have them on hand. If something is custom ordered for you, it IS NOT returnable to the manufacturer. Ireland has stopped accepting return rings from the USA due to incorrect size ordering.

Custom made or special order diamond or gemstone jewelry, rings and bands are not returnable. It was made for you to your specifications at your request.

 

PRIVACY POLICY

PRIVACY POLICY The Rodenberg Group, LLC ("C & J" or "us," "we" or "our"), operates this website (the "Site") on behalf of C & J Coins and Jewelry. This Privacy Policy sets forth our information practices and is a part of the Terms and Conditions of Use of this Site located . We encourage you to read this Privacy Policy carefully and to contact us if you have any questions. Your use of the Site indicates your acceptance of this Privacy Policy and any updates that are posted on the Site.
I. NOTICE OF OUR POLICY This Policy notifies you of, among other things: (i) what information we gather from you, (ii) how we may use or disclose that information, (iii) with whom the information may be shared, (iv) what choices are available to you regarding collection, use and distribution of the information, (v) our efforts to protect the information, and (vi) how you can correct any inaccuracies in the information you provide to us.
II. WHAT TYPES OF INFORMATION ARE COLLECTED AND WHY a. Information submitted by you At times, we may ask you to provide information about yourself in order to better serve you. For example, some of the information collected may include name, title, address, phone number, email address. We do not require this information to obtain access to any area of our Site, however, you are required to create a new account or login as a registered user prior to ordering any products on our Site. In addition, we will ask you to submit payment information such as a credit card number and related information (i.e. billing and shipping addresses) in connection with purchases you make from the Site. If you wish to correct or remove your account information please follow the procedures set forth below in the section titled "Can I Update or Remove My Account Information?" b. Information collected by Cookies: We also make use of website "cookies" to help you use our services more easily and to help us continuously improve our Site and our service to you. A "cookie" is a small data file that a website can send to your browser, which may then be stored on your computer to help our Site "remember" information about you to make it easier and more efficient to use our Site. Our Site employs session cookies. A session cookie does not remain on your computer after you close your web browser window. Our session cookies contain none of your personal information and cannot be used to track you around the internet. Our session cookies can only be used by this Site and they only exist for the duration of your visit. Depending on the settings in your browser, you may have the option to deny the session cookie; however, doing so may negatively impact upon the performance of the Site or restrict us in better serving your needs and interests. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. c. Policy on Information from Persons under the Age of 18 We do not seek to collect personally identifiable information from persons under the age of 18. If you are under the age of 18, please do not submit any personally identifiable information to us. If you are the parent or guardian of a person under the age of 18 who has provided personally identifiable information to us, please inform us by contacting us at the email address or telephone number listed above and we will remove such information from our database. If you are concerned about your children's use of the Site, you may use web filtering technology to supervise or limit access to the Site.
III. HOW IS MY INFORMATION USED? a. User Identification For our sites that offer user registration, we may retain this information on a secure server so that on re-visiting our Site, you will not need to re-enter that information. We may use this information in an aggregated form to measure number of visits, average time spent on the Site, pages viewed, and other relevant statistics. We collect this information to measure the use of our Site and to improve the content of our Site. b. Contacting You Concerning Promotions and New Products We may request you to "opt-in" to receive certain communications from the Site. We will not send unsolicited messages to you concerning promotions or new products or other marketing material unless you have opted-in. If, after you have opted-in, you no longer wish to receive such communications from us please follow the procedures set forth below in the section titled How Can I "Opt-out" of Receiving E-mail Communications. Please note that your request to stop receiving these communications may not prevent us from sending such messages that were generated prior to the time we were able to process your request. c. Use of Your Information At times, we may request you to provide personally identifiable information, including name, address, credit/debit card numbers and other billing information, to identify you as a user of the Site and to assist and speed the completion of transactions on the Site, and to facilitate your transactions with our third party marketing partners. We WILL NOT  use information collected about your preferences and activities at the Site, such as the particular pages you request at the Site and purchases or other transactions you effect through the Site.  d. Disclosure of Your Information We will disclose your information to our credit card processor, which will use your information only in accordance with this Privacy Policy. We will not disclose your personally identifiable information to any persons or entities outside of our company, nor lease, license, sublicense, rent, transfer, disclose, disseminate or otherwise grant access to such information unless: (i) You have been given an opportunity to "opt-in" and have agreed to opt-in to such disclosure of your information; (ii) We must share your information in order to provide a product or service that you have ordered or requested, in which case we will require that any third person or entity we use to fulfill your order agrees that it does not have the right to use your information other than to fulfill your order or request; (iii) We are required to respond to subpoena, court orders or other requirement of law which requires disclosure of your information (iv) You have otherwise consented to the disclosure of the information to such persons or entities e.  How Can I "Opt-out" of Receiving e-mail Communications? If you do not wish to receive email messages from us, please send an email to realirishjewelry@irishnation.com f. Can I Update or Remove My Account Information? After you have registered for membership on the Site, you may review, revise or request the removal of your account information at any time. There are three ways in which you can review, revise or request the removal of your account information at any time: (i) access the "My Account" section of the Site and proceed as prompted; (ii) send an email to ; or (iii) telephone us.. IV. WHAT WE DO TO KEEP THIS SITE SECURE a. Security We employ procedural and technical safeguards to secure your personal information against loss, theft, alteration, and unauthorized access, use and disclosure. Any information you enter on our accounts setup page is encrypted before transmission to our server by using 128-bit Secure Sockets Layer encryption software. You can safely enter your credit card and personal registration information and it cannot be read in transit to our server. We also employ many security procedures to protect your information from unauthorized access by users inside and outside the company. Regardless of the precautions taken by us we cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk.

What You Can Do To Protect Your Information? (i) Use only secure websites when disclosing your information. Secure pages begin with "https". (ii) Avoid using easy to figure out access and personal ID (PIN) codes. (iii) Never respond to unsolicited requests for your social security number or financial information. (iv) Do not disclose your passwords to the Site or your account information to any other person. (v) Be sure to sign off when finished using a shared computer. b. Hypertext Links Our Site may contain "links" to other websites, and we cannot and are not responsible for maintaining your privacy once you leave our Site. If you provide any information to parties who operate websites that are linked to or from this Site, different rules may apply to their collection, use or disclosure of your personal information. We encourage you to review other websites' policies before revealing any sensitive or personal information. Under no circumstances shall we have any liability whatsoever for the activities conducted by or at any website accessed from or through the Site. V. INFORMATION FROM PERSONS UNDER THE AGE OF 13 We do not seek to collect personally identifiable information from persons under the age of 13 without prior verifiable parental consent. If we become aware that we have inadvertently received such information online from a child under the age of 13, we will delete it from our records. If you are under the age of 13, please do not submit any personally identifiable information to us. If you are the parent or guardian of a person under the age of 13 who has provided personally identifiable information to us, please inform us by contacting us at the email address or telephone number listed above and we will remove such information from our database. If you are concerned about your children's use of the Site, you may use web filtering technology to supervise or limit access to the Site. VI. YOUR CALIFORNIA PRIVACY RIGHTS (As provided by California Civil Code Section 1798.83) A California resident who has provided personal information to a business with whom he/she has established a business relationship for personal, family, or household purposes ("California customer") is entitled to request information about whether the business has disclosed personal information to any third parties for the third parties' direct marketing purposes. In general, if the business has made such a disclosure of personal information, upon receipt of a request by a California customer, the business is required to provide a list of all third parties to whom personal information was disclosed in the preceding calendar year, as well as a list of the categories of personal information that were disclosed. However, under the law, a business is not required to provide the above-described lists if the business adopts and discloses to the public (in its privacy Policy) a Privacy Policy of not disclosing customer’s personal information to third parties for their direct marketing purposes unless the customer first affirmatively agrees to the disclosure, as long as the business maintains and discloses this Privacy Policy. Rather, the business may comply with the law by notifying the customer of his or her right to prevent disclosure of personal information and providing a cost free means to exercise that right. As stated in this Privacy Policy, we do not share information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure -- typically by opting in to receive information from a third party that is participating in a sweepstakes or other promotion on one of our sites. If you do ask us to share your information with a third party for its marketing purposes, we will only share information in connection with that specific promotion, as we do not share information with any third party on a continual basis. To prevent disclosure of your personal information for use in direct marketing by a third party, do not opt in to such use when you provide personally identifiable information on one of our sites. Please note that whenever you opt in to receive future communications from a third party, your information will be subject to the third party's privacy Policy. If you later decide that you do not want that third party to use your information, you will need to contact the third party directly, as we have no control over how third parties use information. You should always review the privacy Policy of any party that collects your information to determine how that entity will handle your information. California customers may request further information about our compliance with this law by e-mailing realirishjewelry@irishnation.com. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this e-mail address VII. GENERAL I. LIMITATION OF LIABILITY IN NO EVENT SHALL WE OR The Rodenberg Group BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT OR SPECIAL DAMAGES, (INCLUDING LOST PROFITS) WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE LIMITATIONS SET FORTH IN THIS PARAGRAPH MAY NOT APPLY TO YOU. IF THE FOREGOING LIMITATIONS ARE HELD INAPPLICABLE OR UNENFORCEABLE FOR ANY REASON, THEN THE MAXIMUM LIABILITY OF US TO YOU FOR ANY TYPE OF DAMAGES SHALL BE LIMITED TO THE GREATER OF THE ACTUAL AMOUNT PAID BY YOU FOR ANY PRODUCTS OFFERED ON THE WEBSITE OR U.S. $100.00. II. MISCELLANEOUS The Privacy Policy for the Site established by us constitutes ours and your entire understanding with respect to the use of the Site. We control and/or operate the Site from offices in the United States of America. We do not represent that materials on the Site are appropriate or available for use in other locations. Persons who choose to access this Site from other locations do so on their own initiative and at their own risk, and are responsible for compliance with local laws, if and to the extent local laws are applicable. This Privacy Policy shall be construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws rules. You agree to personal jurisdiction by the federal and state courts located in Brunswick County, North Carolina. No waiver by use of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Site must be filed within one (1) year after such claim or cause of action arose or be forever barred. If any provision of the Terms and Conditions and Privacy Policy is found to be unenforceable for any reason, than that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions. II. CHANGES TO OUR TERMS AND CONDITIONS AND OUR PRIVACY POLICY We may revise this Privacy Policy at any time by updating this posting without advance notice to you. Such revisions shall be effective immediately upon posting. It is your obligation to review the Privacy Policy from time to time.